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Shipping & Delivery

Supported shipping methods

Packages will be sent from eight express shipping options: TNT, EMS, UPS, FedEx, DHL, China Post, Hongkong Post and S.F. Express depending on country and courier service available.

Customs & import taxes

Orders may need to clear customs in your country.

Please check if your order will incur additional import duties, taxes or other customs related charges.
Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
We are not responsible for delays caused by the customs department in your country.
Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

Shipping cost

All courier services and shipping fees are set up by Pokemon Touch. Shipping fees are automatically calculated on the basis of weight, size and volume.

If you feel the shipping fee is too high for an item you would like to order, you may contact Us regarding shipping cost.

Shipping time

The delivery time varies depending on country and courier service. For information regarding delivery time, please directly contact Us.

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